Window Installation Upskilling

Building Materials Company

Window installers know how to install a window, but not how to use our client’s superior flashing tape, sealant, and spray foam. We created a realistic simulation that allows learners to practice using these products so they can become certified installers.

Business Purpose

  • Increase the number of certified window installers.
  • Increase the number of products sold.
  • Reduce costly mistakes in on-the-job training.

Learning Strategy

  • Virtual window installation that identifies the correct process, products, and tools to use.
  • Performance support videos that demonstrate the correct process, products, and tools to use.

Results

  • Increased the number of certified window installers from 2016 to 2018 from 225 per year to 2200 per year.
  • International eLearning Association Winner.
  • Learning Solutions DemoFest Winner.