Hospitality Trivia Game
Gamification / Blended Learning
Employees engage in some friendly competition to cap off a blended learning curriculum and review what they learned.
Business Purpose
Our client updated their global loyalty program with the goal of increasing enrollment numbers and customer service scores. To support this effort, employees had to instantly recall program details, execute standard procedures, and deliver 5-star service to guests.
Learning Strategy
To help employees memorize details about the new program and procedures, we developed a trivia game. Complete with multiple levels, points, a timer, lifelines, bonus questions, and a leaderboard, this engaging solution reviews key information and motivates employees to play again to compete for the high score.
Results
Our clients reported that employees gained confidence in their knowledge and skills related to the updated program. That confidence directly translated into increased membership and a better experience for loyalty members.