Personalized AI Sales Training
Cloud-Based Services Company
Car buyers do about 14 hours of research to figure out what car they want before they call a car dealership. When the dealership answers the phone, they have the power to make or break a sale. That’s why we needed to teach them how to be the Director of First Impressions.
Business Purpose
- Convert customer calls to appointments, leading to higher car sales
Learning Strategy
- Quick 2D-animated awareness video to explain the CRISP method
- Customer simulations based on actual calls where learners practice each step in CRISP and handle common objections
- Game mechanics to increase extrinsic value such as a timer, customer satisfaction meter and levels with increasing difficulty
- Personalized remedial training based on AI call screen mentoring
