Personalized AI Sales Training

Cloud-Based Services Company

Car buyers do about 14 hours of research to figure out what car they want before they call a car dealership. When the dealership answers the phone, they have the power to make or break a sale. That’s why we needed to teach them how to be the Director of First Impressions.

Business Purpose

  • Convert customer calls to appointments, leading to higher car sales

    Learning Strategy

    • Quick 2D-animated awareness video to explain the CRISP method
    • Customer simulations based on actual calls where learners practice each step in CRISP and handle common objections
    • Game mechanics to increase extrinsic value such as a timer, customer satisfaction meter and levels with increasing difficulty
    • Personalized remedial training based on AI call screen mentoring